Privacy Policy

RETURNING YOUR ORDER

If you want to return your order then please write to us at support@offthewallprints.co with your name and order number.

We will send you next steps by email with about how to return your order. Please be aware that we will require photo and video evidence of damages to products upon delivery when opening the product. If any damages are reported after 48 hours from delivery then it will not qualify for a return or exchange. Changes in opinion or if you decide you want a different product will not qualify for a return or exchange.

 

YOUR REFUND

We will make every effort to get you repaid within 7-10 working days once we have established that a refund is due.

 

OUR TERMS AND CONDITIONS OF SALE

These terms and conditions apply when you as a consumer order via www.offthewallprints.co and on our internet pages. (the “Website”). The Customer must be minimum 18 years old to order via the Website.

All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance of the product. Our website and all its content is owned by Off The Wall Prints. The information is protected by intellectual property and marketing legislation.

 

CONTRACTS AND ORDERS

In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that they have read the information on personal data and cookies and consents to the use according to our Policy.

 

CUSTOMER INFORMATION

When the Customer registers their user account and/or places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about the processing of personal data is set in our Policy.

The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. If we suspect that the Customer abuses their user account or their log-in details or otherwise violates the General Conditions, Off The Wall Prints is entitled to block the Customer’s access to their user account.

 

PRICES, FEES AND PAYMENT

The prices stated on the Website apply to orders placed on the Website. All prices are presented in Great British Pounds and include VAT. The prices do not include payment and shipping fees, which are given separately.

 

DELIVERY AND SHIPPING

Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after we have confirmed the order in writing through the order confirmation. The expected delivery time is laid out in the order confirmation, at the checkout and/or on the current product page on the Website.

Please note: Order fulfillment can take between 3-8 working days. Orders will be shipped from the closest fulfillment center to the shipping address entered at checkout and may be subject to import taxes, customs, or duties upon entry into the country. We have no visibility or control over these fees or even if they are charged and can accept no liability for these costs should they arise.

 

COMPLAINTS

The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact Off The Wall Prints, within 48 hours of delivery after discovering the defect using the contact information set forth on the Website. Complaints made within 48 hours of the time the defect was discovered are always considered to have been made in a timely manner.

 

CHANGES TO THE GENERAL CONDITIONS

Off The Wall Prints reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid immediately after these conditions have been updated once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website).

Get Your Own Pictures Printed & Framed

Want your own snaps & selfies on a canvas or in a frame?

No Problem! Send it in and tell us how you want it printed

Poster Details

Matte Finish

  • Paper thickness: 10.3 mil
  • Paper weight: 5.57 oz/y² (189 g/m²)
  • Giclée printing quality
  • Opacity: 94%
  • ISO brightness: 104%

 

Gloss Finish

  • 10 mil (0.25 mm) thick
  • Paper weight: 7.67 oz/y² (260 g/m²)
  • Slightly glossy
  • Fingerprint resistant

Framed Print Details

Framing

  • Alder, semi-hardwood frame from renewable forests
  • .75” (1.9 cm) thick frame
  • Acrylite front protector
  • Lightweight
  • Hanging hardware included
  • White mat board if border option selected

 

Matte Finish

  • Paper thickness: 10.3 mil
  • Paper weight: 5.57 oz/y² (189 g/m²)

 

Gloss Finish

  • 10 mil (0.25 mm) thick paper
  • Paper weight: 7.67 oz/y² (260 g/m²)

Canvas Print Details

Material

  • Standard digital print canvas (Matte)
  • Satin/matte finish (Matte)
  • Genuine artist quality canvas (Gloss)
  • Poly cotton blend (Gloss)
  • Chemistry perfect gloss finish (Glossy)
  • Scratch, crack, & warp resistant

 

Print

  • State of the art printing technology for sharp photographic reproduction and color fidelity
  • UL certified Greenguard Gold ink
  • Water resistant
  • Fade resistant
  • Anti-yellowing

 

Stretcher Bar

  • FSC Certified from sustainable forests
  • Knot free
  • Finger jointed for strength
  • Sap free
  • Kiln dried
  • Warp free – will not bow
  • Shallow wall offset (Matte)

 

Framing

  • 100% kiln dried moulding (Matte)
  • Twice sanded & finished without toxins or chipping (Matte)
  • Roma Moulding – hand crafted in Italy (Gloss)
  • 5 times sanded & finished without toxins or chipping (Gloss)
  • 100% real pine wood
  • Professional matte black finish

 

Mounting

  • Ready to hang – pre-installed sawtooth hanging hardware
  • Rubber bumpers – protects wall surface and keeps print straight on the wall

 

Care

  • Clean with a dry cloth when needed

 

Print Quality

  • All our prints are printed at 300dpi

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Canvas Options

The options are explained below. Choose between the different types of canvas, finishes, image wrap types and frame depth.

Canvas Type

Stretched Canvas

STRETCHED CANVAS


A stretched canvas print is ready to hang where the image is printed and stretched around the sides of the mount. The edges of this mount are visible when hung on the wall which is why the print is stretched around the sides. With a stretched canvas, there are 2 wrap types that you need to choose from for how the image is printed. See below for image wrap options.

Framed Canvas

FRAMED CANVAS


A framed canvas is also ready to hang and the difference here is that the canvas is nestled nicely inside a frame. The canvas is still made in the same way as a stretched canvas so everything is the same, but because it is inside a frame you don't see the sides of the mount. With a framed canvas, you don't need to select a wrap type because it is not applicable.

Finishing

Glossy Finish

GLOSSY


A framed canvas is also ready to hang and the difference here is that the canvas is nestled nicely inside a frame. The canvas is still made in the same way as a stretched canvas so everything is the same, but because it is inside a frame you don't see the sides of the mount. With a framed canvas, you don't need to select a wrap type because it is not applicable.

Matte Finish

MATTE


A stretched canvas print is ready to hang where the image is printed and stretched around the sides of the mount. The edges of this mount are visible when hung on the wall which is why the print is stretched around the sides. With a stretched canvas, there are 2 wrap types that you need to choose from for how the image is printed. Read more >>>

Image Wrap

Full Image Canvas Wrap Type

FULL IMAGE


A full image wrap is where the entire image is printed and mounted around the whole frame. So there will be a portion of your image that will be shown on the sides of the canvas. The lines above show an example of where the edges of your image will be lost around all 4 sides. We only recommend this option if the focal point of the image is in the center and you don't mind the edges getting wrapped around the side of the canvas.

Mirror Canvas Wrap Type

MIRROR


The mirror wrap option is by far the most popular choice because you don't lose any of your image. This is what we recommend most of the time. The whole image is printed on the front, and a portion of each edge of the image is used to extend the canvas to wrap it around the frame. The image above might look weird in 2D but the lines show the area where all 4 sides have been mirrored to wrap the canvas so that none of the image is lost.

Frame Depth

The frame depth (bar size) refers to the thickness of the wooden frame that the canvas is stretched around. This determines the depth of the canvas. Both sizes are covered by the canvas borders with both wrap types.

0.75in Bar Size

0.75"


The thinner 0.75" stretcher bar is a popular thickness because of the affordability. Frames with a 0.75" bar size are also lighter.

1.25in Bar Size

1.25"


The more premium 1.25" stretcher bar is what we recommend for bigger size prints, and it gives a better 'Art Gallery' feel to the canvas when hung.

Size Guide

wall art size guide